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FAQ

Is it a good idea to buy a mattress on the internet?

A fundamental question which demands a straightforward answer. It establishes the relationship of trust between you and Sleepwell. To help you answer it, here are a few objective arguments:
Sleepwell is a Swiss company that manages the whole chain, from production to distribution; you have a single point of contact, who speaks your language and oversees your order.
Sleepwell mattresses are made with premium quality materials, many of which come from Switzerland and the rest of Europe.
The site is totally secure.
You have a 100-night trial period – satisfied or your money back.


THE MATTRESSES

How is my Sleepwell mattress made?

Sleepwell mattresses are artisan-made using the best natural raw materials to promote your well-being and keep you in good health. They have been developed by our specialists to meet the physiological needs and habits of every individual.

How thick is a Sleepwell mattress?

The mattresses thickness varies according to the models:
The Paglia is 20 centimetres thick.
The Arola is 24 centimetres thick.
The Santis is 24 centimetres thick.

Where is my Sleepwell mattress made?

All Sleepwell mattresses are made exclusively in Switzerland, to offer you the highest quality close to home.

Why is my Sleepwell mattress so affordable?

Sleepwell mattresses are sold only on this site, which keeps distribution costs down and cuts out middleman’s fees. This way, you benefit from the best value for money available on the market.

Can my Sleepwell mattress relieve my back pain?

The results are spectacular! A quality mattress that provides lumbar support makes backache disappear. Also, when the pressure is taken off the shoulders, your neck and cervical vertebra will no longer cause you pain. No more back sprains, lumbago or stiff necks! If you’re still not convinced, see the comments from Sleepwell clients.

How do I take care of my mattress?

We recommend protecting your mattress with a washable mattress pad. Regularly vacuum it in order to remove dust and mites. It is important to ventilate the room and uncover your mattress after a night’s sleep. Periodically, about four times a year, turn it over and upside down to increase its lifespan.

What certifications does the Sleepwell mattress have?

Sleepwell mattresses are European Ecolabel certified. The EU Ecolabel means that « the complete life-cycle of a product or a service will be looked at in detail, starting with the extraction of raw materials, progressing through the production, distribution and use phases and ending with disposal after use ». Quality and use are also taken into account. It identifies the most environmentally friendly products. Its criteria guarantee products’ fitness for use and a reduction in their environmental impacts throughout their life-cycle. It concerns both the product and its packaging.

Is the Sleepwell mattress made for all types of bed base?

Yes, Sleepwell mattresses fit all bed bases, be they slatted, electric or upholstered. However, it is essential that it is in good condition: an unsuitable and/or worn base will affect the quality of your mattress.


ORDERING AND DELIVERY

Is my payment on your site secure?

Yes, our site is designed with the latest encryption and security technologies; your payment is totally secure. Moreover, Sleepwell.ch is hosted on a Swiss server offering all the security safeguards required by this type of transaction.

How does the 100-night trial period work?

Our motto: satisfied or your money back!
If you are not satisfied, we offer an exchange or refund. You have 100 nights to try the mattress out and make sure you are right for each other.
Over 95% of our customers are satisfied and we are confident that you will soon be one of them. However, if for any reason you are not happy with your purchase, we will take your Sleepwell mattress back!

How much does delivery cost?

Good news! Delivery of your Sleepwell mattress is free throughout Switzerland. Only deliveries in unusual places or outside of normal delivery areas may be subject to additional charges. Sleepwell delivers in Switzerland only.

How long does delivery take?

The manufacturing and delivery lead time is around 15 to 20 working days. Your order will be delivered according to the date stated in the dispatch confirmation message, except in exceptional circumstances.

Where do you deliver?

Items ordered on the site are delivered in Switzerland only, to the address specified by you as the « delivery address ». If the delivery address is in a geographically isolated area, it could be that the delivery is delayed; in this case, we will promptly inform you of the situation.

What is the delivery process?

The mattresses are delivered by lorry and installed by us at your home. Deliveries are organised from Monday to Saturday, except public holidays, and usually between 08: 00-19: 00h. You will be informed of the timeslot in advance, which you then need to approve. It is essential that you are at home to take delivery of the mattress and sign the delivery note. Some less bulky items will be delivered by post.

What will I do with my old mattress?

On request, Sleepwell can take away your old mattress at no extra cost. It will be recycled or used for energy production. It cannot be returned to you after being removed.


WARRANTY

What does the Sleepwell 10-year warranty cover?

The warranty covers all defects in material or labour, and also damage from normal use during the first 24 months following the delivery date. Starting from the 3rd year, the coverage decreases by 1/8 per year. The warranty right is applied starting from the delivery date. See also « general warranty conditions ».

Does the 10-year warranty apply to a repaired or replaced mattress?

The warranty starts from the date of the initial delivery.
For all specific questions, please refer to the relevant sections or send an e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.